Privacy Policy for Retreat House NY – Your Cozy Retreat on Airbnb

Welcome!

Your privacy matters to us at Retreat House NY. We’re thrilled to offer you a relaxing vacation or retreat experience, whether you’re a small group looking for a quiet getaway or a large group ready to make memories.

This Privacy Policy explains how we collect, use, and protect your personal information when you book and stay with us through Airbnb.

Information We Collect

To make your booking smooth and your stay comfortable, we collect:

  • Personal details: Your name, email, phone number, and Airbnb profile information.
  • Booking info: Dates of your stay, number of guests, any special requests.
  • Payment details: Handled securely through Airbnb’s payment system (we don’t store your payment info).
  • Communication: Messages between you and us regarding your booking or stay.
  • Feedback: Reviews or surveys you provide about your experience.

How We Use Your Information

Your info helps us:

  • Manage your booking – Confirm your reservation, communicate important details, and provide any needed assistance.
  • Improve your stay – Tailor experiences based on your preferences or special requests.
  • Ensure safety and compliance – Meet legal and Airbnb requirements for hosting.
  • Send updates – Occasionally, we may share relevant news or promotions with your consent.

Sharing Your Information

We respect your privacy and do not sell or rent your personal info. We only share your details:

  • With Airbnb, as part of the booking platform process.
  • With trusted third parties who help us operate our business (like cleaning services), strictly for fulfilling your stay.
  • If required by law or to protect the rights, safety, or property of our guests and ourselves.

Data Security

We take your privacy seriously and use appropriate security measures to protect your data from unauthorized access, alteration, or disclosure.

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Your Choices and Rights

  • You can access and update your Airbnb profile information anytime.
  • You can contact us if you’d like to review or delete personal information we hold.
  • You can opt out of promotional communications (don’t worry, we’ll still keep you updated about your current booking).

Cookies and Tracking

Since bookings and payments happen via Airbnb, cookie usage is managed through their platform. We don’t collect tracking cookies on our own.

Children’s Privacy

Our retreats are designed for adults and group use. We do not knowingly collect personal information from children under 18.

Changes to This Policy

If we update our privacy practices, we’ll post the new policy here and notify you through Airbnb messages.

Contact Us

Have questions or concerns? We’re here to help!

Email: rhny@retreathouseny

Thank you for trusting Retreat House NY with your special getaway. We can’t wait to welcome you and ensure your experience is both memorable and secure.

Happy travels!
— The Retreat House NY Team

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